Frequently Asked Questions

How can I get on your PR list?

We currently have a full roster, however we still want to support up and coming content creators.
Enter our PR raffle to be receive PR during new launches! The only requirements are that you run an active, public social media account dedicated to Beauty, Cosplay, or Gaming.


Why hasn't my order tracking info updated in weeks?

If you ordered from outside the USA, the customs process can take 2-4 weeks. Usually the tracking info will not update until it finishes. Give it a little more time and 9/10 times it will arrive safely.


My Tracking Info says it has been returned to sender. How do I get it back?

Email us (contact form below) and we will help you get it sorted out as quickly as possible.


How can I cancel/change my order?

Email us fast! we try to fulfill orders within 8 hours.

For all other inquiries, send us an email and we'll get right back to you.

Contact form